1. What’s included in the XCover Protection Plan?

The XCover Protection Plan covers:

·      Accidental damage from handling from the date of purchase

·      Mechanical and electrical breakdowns after the manufacturer's warranty expires

·      Reimbursement for the purchase price of the product

2. What is not included in the XCover Protection Plan?

The XCover Protection Plan does not cover:

·     Cosmetic damage, like scratches or dents that do not impact your product's functionality

·     Damage from third-party assembly or third-party maintenance of your product

·     Loss or theft

·     Other exclusions apply, see T&C’s (Production Link TBD)

3. Are batteries covered?

The XCover Protection Plan does not cover the battery.

4. How do I view the detailed terms and conditions of the XCover Protection Plan before I buy it?

You can view the detailed terms and conditions contract here: (Production Link TBD still)

5. When does the XCover Protection Plan begin and end?

The XCover Protection Plan begins when your product is delivered and ends either 2, 3, or 4 years from the start date.

6. Do I qualify for XCover Protection Plan options?

The XCover Protection Plan is available to you if all of the following are true:

·     You are a customer in the United States of America (excluding territories)

·     You purchased your product directly from our website

·     You have purchased your product within 60 days

7. When are you ineligible to purchase a XCover Protection Plan?

Customers cannot purchase a Protection Plan if any of the following are true:

·     A breakdown has already occurred

·     If the product is not eligible for a protection plan

·     You purchased your product more than 60 days ago

8. How can I file a claim?

You can file a claim in one of two ways:

1.    By logging in to your account and selecting the corresponding product

2.    As a guest using the contract ID found on your welcome email

9. Can I file multiple claims?

Yes, you can file multiple claims using your XCover Protection Plan during the course of the contract’s term. You are covered for multiple repairs up to the value of the original product’s purchase price. If your claim is approved for a full reimbursement or a replacement product, then your contract is fulfilled. You will have the option to purchase a new protection plan for your replacement by logging into your XCover account. 

10. Is there a deductible?

There are no deductibles.

11. Is the XCover Protection Plan transferable?

Yes, this XCover Protection Plan may be transferred to any person in the United States. To initiate the transfer of a XCover Protection Plan, log into your XCover account to update the gift recipient's information.  

12. Does the XCover Protection Plan provide coverage for theft or loss?

No, this XCover Protection Plan does not cover for loss or theft.

13. Can the XCover Protection Plan be canceled?

Yes, plans may be canceled by logging into your XCover account. See terms and conditions for details. (Production link still TBD)

14. Can I purchase a plan as a gift?

Yes you can purchase a protection plan for your gift recipient. Simply add the XCover

Protection Plan to your purchase and checkout. The plan can be transferred to the gift recipient at any time by logging into your XCover account to update the gift recipient's information. We recommend you wait until the item has been given to the recipient so they are not notified of their gift before they receive it.