Returns

Returns are only accepted for items purchased on the Gracobaby.com website or through our telesales line and within 30 days of purchase. Graco does not accept returns of items purchased through any third-party, including its retail partners. By placing an order on Gracobaby.com, you are accepting this return policy.

Purchases made on Gracobaby.com can be returned via mail within 30 days of purchase. Returns are free through the Return Portal.

Fill out the Start a Return form or use your order history in My Account. An email confirmation will be sent to you with step-by-step instructions on how to return your product.

 

Limited Warranty

At Graco®, we make innovative, high quality products for babies and children. We warrant this product to be free from defects in material and workmanship existing at the time of manufacture for a period of one year from the date of initial purchase (sales receipt is required for proof of purchase). If such a defect is discovered during the limited warranty period, we will, at our sole option, repair or replace your product at no cost to you.

This limited warranty does not cover claims resulting from misuse, failure to follow the instructions on installation, maintenance and use, abuse, alteration, involvement in an accident, and normal wear and tear.

THIS LIMITED WARRANTY IS EXCLUSIVE AND IN LIEU OF ANY OTHER WARRANTY, WRITTEN OR ORAL, INCLUDING BUT NOT LIMITED TO ANY EXPRESS WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THE DURATION OF ANY IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, IS EXPRESSLY LIMITED TO THIS LIMITED WARRANTY PERIOD.

Some states do not allow limitations on how long an implied warranty lasts; therefore, the above limitations and exclusions may not apply to you.

THE CUSTOMER'S EXCLUSIVE REMEDY FOR BREACH OF THIS LIMITED WARRANTY OR OF ANY IMPLIED WARRANTY OR OF ANY OTHER OBLIGATION ARISING BY OPERATION OF LAW OR OTHERWISE SHALL BE LIMITED AS SPECIFIED HEREIN TO REPAIR OR REPLACEMENT, AT OUR SOLE OPTION. IN ANY EVENT, RESPONSIBILITY FOR SPECIAL, INCIDENTAL AND CONSEQUENTIAL DAMAGES IS EXPRESSLY EXCLUDED.

Some states do not allow an exclusion or limitation of special, incidental or consequential damages, therefore, that limitation or exclusion may not apply to you.

This limited warranty gives you specific legal rights, and you may have other rights that vary from state to state or province to province.

For warranty service or replacement part information:

USA:
Please call 1-800-345-4109,
or write to Graco Consumer Care,
4110 Premier Drive,
High Point, NC 27265.
 

Canada:
For warranty service, parts, or returns:
Please email us at: [email protected],
call 1-800-345-4109, Monday – Friday 8:30 a/m/ - 5:00 p.m. EST,
or write to 4110 Premier Drive,
High Point, NC 27265, USA.

Outside USA and Canada: Please contact place of purchase for warranty service.

Some replacement parts may be available for purchase after this limited warranty expires. Please visit our parts ordering section or call 1-800-345-4109 for details.