Warranty Claim Form

Graco® is committed to helping support you in the biggest job on the world, parenting. We are happy to help with your product concerns.

The following form will help us gather information that we need to provide you with a solution. Please fill out all the details and upload the requested photos of your product to help us best understand what the issue is. All fields required unless marked optional. Please do not discard your Graco® product until you receive specific information about next steps. We likely will want to send you a prepaid label to return the unit as outlined in our warranty. It is helpful to have your product nearby so that information can be easily entered. Image of white sticker for model number and date of manufacture.

1 Information
2 Product Information
3 Warranty Validation
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All fields required unless marked optional.

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Please provide the Product category of your product

Please provide the model number of your product

Where is the model number?

The model number helps us provide you with the most accurate service for compatibility and troubleshooting your concerns. The model number can be found on a white sticker on your product. It may be on the bottom, side or back of the product. In some cases it may be on a detachable part of the product, or under a seat pad or liner.

Where is the model number?

The model number helps us provide you with the most accurate service for compatibility and troubleshooting your concerns. The model number can be found on a white sticker on your product. It may be on the bottom, side or back of the product. In some cases it may be on a detachable part of the product, or under a seat pad or liner.

If the warranty is approved through the submitted information, please select your preferred Product as replacement for the original one.

The product you selected is currently unavailable.

Please select another product to continue.

Why is this requested?
Knowing where you shop matters to us so we can best serve you. Also, a proof of purchase may be required on warranty and service claims. Some of our items are only sold in certain retailers and some resellers, such as consignment sales, are not covered under warranty. If you received your product as a gift, you can give enter Gift.
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Why is this requested?
Our products have limited warranties. The date you purchased the item may be used to help determine the terms of your product’s warranty. If you received your product as a gift, please provide the date the gift was received.
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Calendar Calendar
Where is the date of manufacture?
The date of manufacture can be found on a white sticker on your product. It may be on the bottom, side or back of the product. In some cases it may be on a detachable part of the product, or under a seat pad or liner.
Upload up to 4 files using any of the following formats (PDF, TXT, DOC, DOCX, JPG, PNG, JPEG, GIF). Each file size may not exceed 1.7 MB.

Please take full frontal picture of the product.

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      Please take a picture of the defect/issue.

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          Please take picture of model number label attached on product.

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              Please take a picture of the proof of purchase. Proof of purchase such as: receipt, gift receipt, baby registry, online order confirmation, credit card statement, bank statement, etc. ** If you are unable to provide any of these items, it will delay our ability to process your warranty claim.

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