Made for Babies.Loved by Parents.
Babies ‘R’ Us Closing FAQs
We know the recent news about Babies ‘R’ Us may be an upsetting and confusing time as you seek answers and alternatives to purchase your favorite baby products. We promise to make it easy and convenient for you to find the Graco products needed for your growing family so that you can spend more time focusing on what really matters most, your little ones. Below are answers to Frequently Asked Questions about these events. For anything else you need, please call our team at 1-800-345-4109 (Monday through Friday from 8 a.m. to 5 p.m. ET).
Purchasing Graco Products
Where can I go to purchase Graco products that were only available at Babies ‘R’ Us?
We have many solutions for you. Many of our products at Babies ‘R’ Us will be available via Gracobaby.com and we are continuing to work to add additional products on our web site as soon as possible. Our most popular Graco registry picks are also available at alternative retailers listed here.
Go to Gracobaby.com or contact our consumer services team at 1-800-345-4109 (Monday through Friday from 8 a.m. to 5 p.m. ET) for more information about Graco baby gear and where to buy our products.
When and where will I be able to buy Graco products on sale at the closing Babies ‘R’ Us stores?
Consumers should visit their local Babies ‘R’ Us store as soon as possible to take advantage of any sales within 30 days (through April 15). For information about a store near you and sales at affected Babies ‘R’ Us stores, visit the Toys ‘R’ Us newsroom site at www.toysrusinc.com.
With stores closing, how long will I have to use my Babies ‘R’ Us gift card to buy Graco products?
We are committed to helping our consumers find and purchase the Graco products they need for their growing families. Consumers should redeem their gift cards as soon as possible, within 30 days (through April 15). Please visit the Toys "R" Us newsroom site at www.toysrusinc.com for information about sales on Graco products.
Where can I return a Graco product purchased at a Babies ‘R’ Us that is closing?
Consumers should complete any returns at Babies ‘R’ Us as soon as possible, within the next 30 days (through April 15).
Where can I return a Graco product purchased from Gracobaby.com?
Returns are only accepted for items purchased on the Gracobaby.com website or through our telesales line and within 30 days of purchase. Graco does not accept returns of items purchased through any third-party, including its retail partners. For return information or to arrange to return your item please contact a Customer Service representative at 1-800-345-4109, Monday – Friday 8:00 a.m. – 5:00 p.m. ET. All returned items must be shipped freight pre-paid. Please use a package delivery service able to track and/or insure your return items. By placing an order on Gracobaby.com, you are accepting this return policy.
Will you honor the warranty in place on Graco products purchased at Babies ‘R’ Us?
For information on Graco product warranties, please visit our warranty page. For Extended Warranties provided by Babies ‘R’ Us, please consult your extended warranty terms and disclosures for further information.
What will happen to the Graco products I previously added to my registry at Babies ‘R’ Us? Will Graco offer a registry option?
Consumers can download their registry at Babies ‘R’ Us within 30 days (through April 15) and recreate their registry at one of our retailer partners. We are committed to helping our consumers through this experience and we encourage them to call our consumer services team at 1-800-345-4109 (Monday through Friday from 8 a.m. to 5 p.m. ET) with any questions about where to find the same or similar Graco products they need for their growing families.
Where can I register for Graco® products sold exclusively at Babies ‘R’ Us?
We have partnered with MyRegistry.com so you can place all of your Graco registry favorites onto one universal gift registry. Create your master gift list and share your single manageable registry with family and friends here.
For a list of additional registry retailers and top registry items, visit our Registry page. Consumers can also visit BabyList to register for similar fashions from our other retailers.