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For over 65 years, Graco’s priority has provided trusted, quality and thoughtful solutions to help parents and caregivers make smart choices while taking care of their little ones. We understand this may be an upsetting and confusing time as consumers seek answers and alternatives to purchase their favorite baby products following the recent buybuy BABY closing announcement. Graco has proactively taken mitigating measures and we anticipate the impact of the closure to be minimal. We continue to focus on delivering innovative products to our consumers via gracobaby.com and in partnership with our valued retailers such as Amazon, Target and Walmart or directly on Gracobaby.com.
Our highly experienced and dedicated consumer services team is available to answer questions and direct consumers to other options to purchase Graco products. Please contact our team at 1-800-345-4109 (Monday through Friday from 8 a.m. to 5 p.m. ET) or visit www.gracobaby.com for more information about Graco baby gear and where to buy our products.
No matter where our consumers shop, Graco will be there for them.
Product Purchase & Returns
1. Where can I go to purchase Graco products that were only available at buybuy BABY?
buybuy BABY-exclusive Graco items are now sold on Gracobaby.com and across well-known retailers such as Amazon, Target, and Walmart. This includes the Graco Premier™ Midtown Collection as well as Modes Element DLX Stroller, Modes Pramette DLX Stroller, Modes Nest DLX Stroller, and Modes Nest2Grow DLX Stroller.
*buybuy BABY exclusive Graco items can be viewed here on Gracobaby.com
2. When and where will I be able to buy Graco products on sale at the closing buybuy BABY stores?
For information about sales at affected buybuy BABY stores and additional details about buybuy BABY, visit their FAQ page at https://www.buybuybaby.com/
3. With stores closing, how long will I have to use my buybuy BABY gift card to buy Graco products?
buybuy BABY has communicated that gift cards, merchandise credits, and Welcome Rewards+ will only be accepted until May 8, 2023.
4. Where can I return a Graco product purchased at a buybuy BABY that is closing?
Returns are only accepted for items purchased on the Gracobaby.com website or through our telesales line and within 30 days of purchase. Graco does not accept returns of items purchased through any third-party retailer, including its retail partners. To obtain further return information or to arrange to return your item, please contact a Customer Service representative at 1-800-345-4109, Monday-Friday 8:00 a.m.-5:00 p.m. ET. All returned items must be shipped freight pre-paid. Please use a package delivery service able to track and/or insure your return items. By placing an order on Gracobaby.com, you are accepting this return policy.Any purchases made during the buybuy BABY store closing process will be considered final sale.
5. Can I use my 20% OFF Blue buybuy BABY Coupon at Gracobaby.com?
Buybuy BABY 20% OFF Coupons are not valid at Gracobaby.com. However, please sign up for Text and save 20% today instead. Text “FAMILY” to 47226 (Graco) to receive promotional and marketing messages. Discount is one time use only and only applies to full priced items.
6. Will you honor the warranty in place on Graco products purchased at buybuy BABY?
For information on Graco product warranties, please visit www.gracobaby.com/en-US/warranty-return-policy.
7. What will happen to the Graco products I previously added to my registry at buybuy BABY? Will Graco offer a registry option?
We are committed to offering our consumers an outstanding experience wherever they choose to shop for Graco products. Our consumers can find Graco Registry Favorites at https://www.gracobaby.com/registry.html and can add from Gracobaby directly to BabyList for their registry needs.