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• When will my order ship?
Most orders placed before 10 p.m. ET for in stock items are shipped from our distribution centers within two business days of your order.
• What shipping methods do you offer and what are your shipping charges?
Replacement Parts are shipped by USPS (United States Postal Service) to arrive within fourteen days of order (most arrive sooner); express service is also available. All other products are shipped by a common carrier to arrive within seven business days and are not available for express shipment. Orders are shipped on business days only. Business days are Monday – Friday, exclusive of federal holidays in the United States.
Shipping and handling charges are determined by the total value of your order plus any surcharges that may apply to heavier or bulkier items and the speed of service you choose. Information on shipping and handling surcharges is shown on each product detail page in the Graco Store, where applicable.
Shipping and Handling options and charges are detailed below:
Standard Ground Shipping
Express Shipping (Three-Business Day delivery)
Express Shipping is only available for orders of replacement parts and for an additional charge of $10 per order. Shipments can be expected to arrive in three business days as long as the order is placed by 9:30PM Eastern Time.
(Please note: orders that contain both replacement parts and finished goods can only be shipped via standard service online. To select an express service for the replacement parts portion of your order, either place two separate orders (i.e. one for replacement parts and a second order for finished goods) or call our Customer Service line at 1-800-345-4109 Monday – Friday, 8:00 a.m. – 5:00 p.m ET.)
• Is express shipping available?
Express Shipping is only available for orders of replacement parts and for an additional charge of $10 per order. Shipments can be expected to arrive in three business days as long as the order is placed by 9:30PM Eastern Time.
(Please note: orders that contain both replacement parts and finished goods can only be shipped via standard service online. To select an express service for the replacement parts portion of your order, either place two separate orders (i.e. one for replacement parts and a second order for finished goods) or call our Customer Service line at 1-800-345-4109 Monday – Friday, 8:00 a.m. – 5:00 p.m ET.)
• Do you ship to P.O. Boxes?
We ship orders for replacement parts to P.O. Boxes. All other products cannot be shipped to P.O. Boxes.
• Do you ship to APO/FPO addresses?
Replacement parts can be shipped to APO/FPO addresses, but these orders must be placed through our call center. Please call 1-800-345-4109 Monday – Friday, 8:00 a.m. – 5:00 p.m ET if you would like to place an order for a replacement part(s). Orders shipped to APO/FPO addresses are sent through the USPS and military mail. Unfortunately, we are unable to predict or guarantee delivery time, or provide a traceable method of delivery.
Orders for all other items cannot be delivered to APO/FPO addresses. We have tried unsuccessfully to do so in the past, but the high number of orders that were lost or damaged in transit was unacceptable to our customers and, therefore, to us. We continue to look for alternate ways to deliver products directly to our servicemen and women in a reliable and timely manner. In the interim, we can ship your order to a street address in the 50 United States. We apologize for the inconvenience.
• Do you ship to international or U.S. Territory addresses?
We do not ship to international or U.S. Territory addresses.
• Do you ship to Alaska and Hawaii? Is there a surcharge?
Yes, we do ship to Alaska and Hawaii. At this time, there is no additional surcharge to do so. Please allow a few additional days for delivery.
• Will all my items ship in one shipment or carton?
Items ordered together are not necessarily shipped in the same package. We cannot guarantee that items ordered together will arrive at the same time.
• Do you ship to multiple addresses?
At this time, we are not able to split a single order into delivery to multiple addresses. To ship to multiple addresses, please place a separate order for each address.
• Will I receive a notification when my order ships?
If you have provided your email address, you should receive a shipping notification by email once your order (or portions of your order) ship. You may receive multiple notifications, depending on how your order was shipped. If your order was sent by a trackable method, your shipping notification will contain a tracking number(s).
• How can I check on the status of my order?
If you have a My Graco account and created this account before or during the placement of your order, you can check your order status online here. (Please Note: Only web orders can be checked online.)
If you do not have a MyGraco account or if you placed your order by phone, you can check your order status by calling Graco Customer Service at 1-800-345-4109 Monday – Friday, 8:00 a.m. – 5:00 p.m ET and providing your order number. Order status will be available by phone on the next business day after you have placed your order.
If you’d like to create a MyGraco account, click here. (We’re sorry, but at this time you will only be able to track orders you place after you create your account.)
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